Frequently asked questions

Points are personal and non-transferable, however, you are welcome to give a gift to someone in form of reward nights, restaurant vouchers or breakfast vouchers.

You can use your points to book reward nights, to order restaurant- or breakfast vouchers to use at the hotels, book domestic flights and much more.

Click here to see all point redemption possibilities.

Yes, if you cancel your reward night in accordance with the cancellation rules, the points will automatically be refunded to your membership account. If the points you used for the reward night have expired at the time of cancellation, the points will not be refunded.

You will not receive any points or tier nights when using a bonus night. However, you get points as usual according to the principle "one point per SEK spent" on other services offered by the hotel, such as restaurant and pub. Membership benefits applies as usual when using a bonus night.

Certainly! You can use your points to book a reward night for someone else. Please contact Member service at +46 771 788 789 or send an email to member@elite.se and they will be happy to assist with the reservation.

To make a reward night reservation, make sure you are logged in at elite.se. After choosing the hotel and dates, tic the box named Reward nights in the menu. 

You can also contact our Service Center on +46 771 788 789 or send an email to centralreservation@elite.se for assistance.

When staying at a Hotel Bishops Arms you receive restaurant vouchers upon check-in, however, other membership benefits do not apply. You do earn points and tier nights for overnight stays.

Click here to see an overview of all member benefits.

As a member of Elite Hotels Rewards, you always receive a 5 % extra discount on public rates. In order to activate the discount, you simply log in and select when and where you would like to book, your member rate is then displayed automatically.

You can also book your room at the member rate through our Service Center or at the reception in any of our hotels. Don't forget to mention your membership number.

Public rates refer to the price types Flex, Holiday and Love.

Yes, you receive all restaurant vouchers upon check-in. 

No, you can only use one voucher each day during your stay. If you are staying several nights you will get all vouchers at check-in, and the valid date is printed on the voucher. 

You can redeem your restaurant vouchers in our The Bishops Arms pubs and at hotel restaurants run by Elite Hotels*. The vouchers cannot be redeemed to pay for items from the minibar or hotel kiosk.

*Restaurant vouchers are not valid at Miss Voon in Stockholm or Uppsala or Storan in Linköping. Subject to change.

Yes, under the condition that your reservation is qualifying, you will receive one voucher per night. Third-party bookings do not entitle to benefits. 

By becoming a member and entering your email address in your contact details you will automatically receive our newsletters and special offers. If you would like to receive the newsletters without becoming a member you can enter your name and email address in the "Newsletter" box at the bottom of our start page.

Contact member services by phone +46 (0)771-788 789 or e-mail member@elite.se and we will be happy to assist!

When logged in to your account, you can update your telephone number and home address under "My Page/My Details". If you want to change email address contact member services at member@elite.se for assistance.

You will find the terms and conditions for your membership by clicking here.

Log in with your membership details and navigate to the "My Page" section where you will be able to view your point balance.

Your points are valid during the year they are earned and another three years thereafter. The expiry date for points is always 31/12. When you redeem points, your oldest points are always redeemed first. The "My Pages" section displays information on how long your points are valid.

Your membership level is determined by the number of qualifying nights you have had during the current calendar year. The higher your membership level, the more member benefits you receive when you stay with us. Read more about the various benefits here.

Complete the "Join now" here and an email with an activation link will be sent to the email address you entered. By clicking the activation link and entering your details, you become a member.

We can also help you to register at any of our hotels or through member service. You will find all the contact details to member service in the left column of this page.

Upgrades are made continuously, and are based on the number of qualified nights you have under a rolling calendar year. 

You can see your personal member date under my pages. Overview -> Last tier update. This date is either the date you became a member or the date you last got a new tier level.

You always gain access to your new benefits immediately when you have reached a higher membership level in Elite Hotels Rewards. If you reach a new level during an ongoing stay, please contact member service to start getting your new benefits during the stay.

Downgrades are made once a year, based on the number of tier nights during twelve months. You can follow your personal member year logged in under My pages > Overview > Last tier update. 

You receive tier nights when you stay with us on a qualified stay. By a qualified stay, we mean a booking made through Elite Hotels' booking channels (our central reservation, through the hotels directly or at elite.se) and contract prices booked through traditional travel agencies.

How many level nights you need to get to a new level can be found here. 

Tier nights are calculated on a rolling calendar year. 

You can find your membership number in the guest portal under both Overview and Profile when you are logged in to your account. If you need help finding your membership number, contact member@elite.se, and we will be happy to assist.

You can find your digital membership card by logging in to elite.se/rewards and clicking on Your membership card.

For 10 000 points, you can order an experience box from Live it. The experience box contains about 70 different experiences. The receiver can choose between wine tastings and beauty treatments as well as sports and adrenaline-filled adventures. The box is valid for a year so there is plenty of time to experience something new.

You can place your order here.

Boxes can only be sent to addresses within Sweden.

Yes, you can use your points to rent a car from Europcar.

Booking requests can be sent here or be e-mailed to member@elite.se. Remember to include where and when you would like to pick the car up and drop it off and also include your membership number.

• Use your Elite points to rent a car with Europcar
• 10 % discount on car rentals within Sweden

Click here for more information about Europcar.

If you are a member of Elite Hotels Rewards, you can earn an extra 300 Eurobonus points per night.

To earn points in the programs, your stay must be qualified (read more under "What is a qualified stay?").

To connect your Eurobonus membership with Elite Hotels Rewards, contact Eurobonus@elite.se for further assistance. 

Members of the Elite Hotels Rewards have the opportunity to donate their accumulated points to The Swedish Childhood Cancer Foundation. The points are used to give affected families a complimentary hotel stay.

You can donate your points here or by contacting us at member@elite.se.

Read more about the Swedish Childhood Cancer Foundation on their website.

Please use the form below to register lost points. If you encounter any problems while trying to register your points, please contact us on member@elite.se.

We can register points up to six months back in time, on the condition that you were a member of Elite Hotels Rewards at the time of the stay. If you have recently become a member, you are able to earn points on stays which took place during the month prior to your membership registration date.

You cannot earn points on stays booked by third parties. Read more about the rules applying to third party bookings under "What exceptions apply on earning points?".

We can register points for stays that took place up to a month back in time from the date that you joined Elite Hotels Rewards. Contact our Service Center on +46 771 788 789 or send an email to member@elite.se for assistance.

No. Bookings made through third parties are not qualified for points or tier nights. Read more about qualifying stays under "How should I book my stay to earn points?". Are you uncertain about whether you will earn points on a specific booking? Contact member services on member@elite.se for assistance.

In order to earn points on a visit to one of our restaurants or pubs, the services must be used in conjunction with an overnight stay and be charged to your personal hotel bill. If you do not stay at the hotel, you currently cannot earn points on the restaurant visit.

Bookings made through third parties (such as Booking, Hotels.com, Expedia) do not entitle the member to points, tier nights or benefits. Reward nights do not qualify for points or tier nights. If you have an overnight stay at the hotel in conjunction with a conference you will earn 750 points per night.

We reserve the right to exclude the possibility to collect points and use membership benefits associated with certain special offers and in some agreements with companies, partners and organisations.

You earn extra points on your stays from Silver level upwards. Third party bookings do not entitle members to earn points.

No. Bookings made through third-party channels, such as online travel agents do not entitle members to earn points, tier nights or member benefits at the hotel.

To earn points for your overnight stay you need to book through our in-house channels, ie on elite.se, via our central reservations or at any of our hotels. Reservations through traditional travel agencies might be considered a qualified, depending on the rate type.

Bookings through third-party channels, such as online travel agencies (Hotels.com, Booking.com, expedia.com etc.) are not eligible.

A qualified stay is an overnight stay booked through our in-house channels, elite.se, with our central reservations or directly with one of our hotels. Reservations through traditional travel agencies might be considered qualified, depending on the rate type.

You can only earn points for one room at a time, which is the room that you are staying in. The exception is when you have booked rooms together with your family for one and the same visit, in which case you also earn points on their stay. Family refers to your partner and accompanying children up to 18 years of age.

Yes, if the booking has been made through one of our in-house channels (telephone, email or elite.se) or through a traditional travel agency, you can earn points on your stay. Remember to state your membership number when checking in at the hotel.

You earn both points and tier nights for your stays at The Bishops Arms Hotel. You will also receive restaurant vouchers, however, other benefits do not apply when staying at The Bishops Arms Hotel.

Yes, if the services are used in conjunction with an overnight stay and are charged to your personal hotel bill. If you do not stay at the hotel, you currently cannot earn points on the restaurant visit.

Bookings of conference rooms and conference arrangements do not entitle members to earn points. However, if you have an overnight stay in conjunction with a conference you earn 750 points per night. You also earn points on other services offered by the hotel, such as telephone and parking. The requirement is that you use the services in conjunction with an overnight stay and that the bill is charged to your personal hotel bill. You earn one point per SEK spent.

Yes, you earn points for food and drinks both in our hotel restaurants and at The Bishops Arms pubs for bills up to 5 people and up to a maximum value of SEK 5,000.

You also earn points on services offered by the hotel, such as telephone, laundry and garage, etc. The requirement is that you use the services in conjunction with an overnight stay and that the bill is charged to your personal hotel bill. You earn one point per SEK spent.

The base rule for earning of points is one point per SEK spent. If your stay at the hotel costs SEK 900, you earn 900 points. In order to earn points, you are required to book your stay through our in-house channels or through a traditional travel agent. Online travel agents such as Booking, Hotels.com or Expedia do not generate points.

You also earn points and tier nights for stays at a Bishops Arms Hotel.